Setting up efficient customer support
Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
Enhancing Analytical Infrastructure and Reducing Fraudulent Activities
Led the shift of analytical infrastructure, enhancing data resources and decreasing update errors by 90%. Increased identifiable traffic sources from 60% to 95%. Played a crucial role in reducing fraudulent responses from 28% to 1-4% by strengthening moderation and creating a fraud analytics direction. Contributed to a project reducing the cost of applications from groups by 70% and reducing vacancies in central Moscow from 20% to 6%.
Data Flow Enhancement and Efficient Processing through Large Language Models (LLMs)
In the corporate sector, text data flows swiftly, emanating from diverse sources in various formats, destined for multiple endpoints and actions. This continuous stream of data necessitates management through structuring, making it easy to interpret and analyse, and ultimately directing it to the appropriate user or applying the insights obtained. I utilised several large language models (LLMs) streamline and enhance this process:
A question-answering LLM, enabling users to inquire about the content of each document within the flow.
A summarization LLM, offering a concise overview of each document.
An NLP model for sentiment analysis, determining the sentiment of each document.
An NLP model that calculates an absolute similarity score among all documents.
Clustering, which groups similar documents together and simultaneously identifies outlier documents.
Agile adoption and processes fix
Successfully lead multiple development teams. Can help with agile adoption and fixing ineffective processes
HR app design
Designed Web and iOS apps for an HR startup (Zelt) that featured payroll calculation, employee onboarding, booking time off, controlling and getting benefits and many other things. I'm responsible for UX throughout the entire app.
Created a Diverse Customer Base for a Web3 Travel Tech Company
PROBLEM:
There was a problem that web2 users could not onboard easily on web3 platform because of the complexity with the process at Fly wallet
SOLUTION:
Not a lot of travelers are web3 enthusiasts which kind of created a segmented market for FlyWallet. So I created documents and flowchart that will enable users that have Google account, Facebook account and Apple ID to onboard easily and save for travels ahead.
Created multiple integration partners and monitored the API wrappings by the engineers. This created a diverse customer base for the web3 travel tech company.
Robotic delivery implementation, daily cost-effective operations and growth
Launched commercial operations in Moscow with food aggregators and Russian Post
Launched a joint project with Grubhub at Ohio State University and the University of Arizona, that resulted in 1500 deliveries per day after 3 months
Launched pilot deliveries in Tel Aviv (Israel), Godeok (South Korea) and Dubai (UAE)
Brand awareness and user acquisition for JetBrains Space
Raising awareness and acquisition at Space (a complete software development platform combining Git hosting, code review, CI/CD, packages, issues, chats, and documents), building analytics, and launching new experiments.
Led a team of Product Managers and Customer Success Managers.
We developed and optimized Seller and Affiliate features for TikTok Shop. Our primary aim was to revolutionize social commerce tools across Europe. The initiative centered on creating value where TikTok Creators, Sellers, and the platform's 1B+ monthly active users converge. We started from the ground up, steering the entire process from its inception. Our drive was to cater to the ever-growing user base of TikTok, tapping into the potential of both Sellers and Affiliates.
Decentralized app implementation
I was part of the team that implemented from ideation to deployment.:
the Decentralized exchange (DEx)- smartswap.rigelprotocol.com
the Launchpad Decentralized Application (DApp)- launchpad.rigelprotocol.com from idealization to deployment.
the GiftDApp: A Decentralized Application (DApp)- giftdapp.rigelprotocol.com for gifting users and community members making airdrops more organized.