CRM with Payment Integration

• Developed UI for a CRM system with integrated Stripe-based payment modules.
• Built a responsive, cross-platform interface.
• Integrated ContentStack CMS and ApolloGraphQL APIs for dynamic content and data fetching.
• Contributed to user account functionality and payment cabinet development in a 21-person team.

Tackled the learning issue by implementing various personalized learning styles and improved the product checkout process by decreasing the clicks required for payment from 4 to 2 through A/B testing. This streamlined the checkout process, making it more efficient and user-friendly.

Managing cross-functional teams and facilitating collaboration across diverse program positions. I act as a bridge between technical AI teams and various business units ensuring seamless integration and deployment of AI solutions. I manage third-party applications to make sure AI tools work smoothly, using tools like EazyBI to make key metrics, Google Sheets Excel and specific charts for Agile teams.

I have conducted a series of JTBD interviews with existing customer, potential prospects and lost sales opportunities. my super skill is to uncover those unmet needs from freshly identified customer segments. this helped GTM teams focus on few segments and communicate value proposition that resonated (sales funnel conversions improved by 50%), and also engineering team had better justified priorities. in the end - onboarding speeded up 12x times (from 12 weeks to 1 week), net retention improved by 30%, sales pipelined almost doubled

As part of my role at Time Research & Innovation, I Ied creation of World Health Aid (WHA), a multilingual real-time health advice platform designed to support disadvantaged individuals. WHA is a comprehensive solution that facilitates telemedicine services, bridging the gap between healthcare providers and underserved populations. It combines live patient and clinician-facing decision support systems, offering a range of paid and free services, including self-diagnosis screening through video and voice chat, multilingual instant translation, voice-command symptom search, real-time messaging, and secure record keeping.