Building Payment Infrastructure and Admin Tools for E-commerce

• Designed and implemented payment processing flows, including custom gift card authorisation and capture logic.
• Developed auto-reversal services to handle payment anomalies.
• Contributed to admin-facing tools for managing refunds, returns, and layout improvements.
• Integrated Visa Checkout and Amazon Payment, expanding available payment methods.
• Enhanced system maintainability by contributing to REST APIs and backend infrastructure for advertising features.

We developed and scaled a feature for 3P marketplace sellers to facilitate the adoption of the Pan-European FBA, an EU-wide fulfillment program. The feature is a cost-saving calculator that identifies potential savings for sellers by enabling product listings across the EU, thereby incurring lower fees. This was a problem, as sellers had to align 4 different datasets previously, to get this information before deciding whether to join the program. We utilized a build approach, we started from scratch and led the entire process from inception to the development of the MVP and eventually productionalizing the feature for over 150,000 sellers. This unlocked large holdout brands, such as Instant Pot, and generated $100 million in revenue within a year of the MVP.

Led a comprehensive analysis of the existing system, forming a cross-functional team, and gathering user feedback. We redesigned the system with automation and self-service options, provided training to the support team, and continuously monitored and iterated on improvements. We achieved a 40% reduction in support calls, and increase in overall customer satisfaction.

Tackled the learning issue by implementing various personalized learning styles and improved the product checkout process by decreasing the clicks required for payment from 4 to 2 through A/B testing. This streamlined the checkout process, making it more efficient and user-friendly.

Managing cross-functional teams and facilitating collaboration across diverse program positions. I act as a bridge between technical AI teams and various business units ensuring seamless integration and deployment of AI solutions. I manage third-party applications to make sure AI tools work smoothly, using tools like EazyBI to make key metrics, Google Sheets Excel and specific charts for Agile teams.