Customer success best practices

How to find value -> sell digital SaaS products to enterprise/mid-market customers. Planning the Success plan/Onboarding steps Forecasting for retention and expansion I have closed upsell opportunities to converted 4 customers from monthly->annual subscription. Upselling customer to an Enterprise plan with +>$1000 MRR upsell

I've been leveraging LinkedIn to find remote positions. How to write a selling CV/ cover letter, how to pass English-speaking interviews and negotiate offers. I have found a remote position in 3 months with flexible working hours/unlimited vacation policy. I have survived 2 lay-offs waves but that can be just lucky

As part of my role at Time Research & Innovation, I Ied creation of World Health Aid (WHA), a multilingual real-time health advice platform designed to support disadvantaged individuals. WHA is a comprehensive solution that facilitates telemedicine services, bridging the gap between healthcare providers and underserved populations. It combines live patient and clinician-facing decision support systems, offering a range of paid and free services, including self-diagnosis screening through video and voice chat, multilingual instant translation, voice-command symptom search, real-time messaging, and secure record keeping.

CRR reflects the effectiveness of campaigns with the predictive model, and helps increase the client's profit; Optimizing the CPA for the order; Increasing the LTV of attracted users. This can be achieved by increasing the frequency of orders per user or increasing the value of the average bill Tools: Accumulating 30,000 installs, among them — at least 40% with conversion; Making recommendations for the client on unmarked events on the event map; Collecting additional raw data on the Push API and getting a key for sending s2s events; Creating a tree of user behavior; Training the model and splitting users into clusters by LTV; Starting to send a Smart Event. In July created test campaign optimized for a predictive event; Updating the settings and enriching the Smart Event with additional information Results: Optimized campaigns using Smart Event. The CRR for them became lower than the CRR of conventional campaigns; By 25% reduced CRR for the period from October 2021 to February 2022 compared to conventional campaigns; By 23% lowered CPO; 4 times increased budget of predictive ad campaigns from October to February and reduced the share of regular promotion

A developer with over 10 years of experience in the field of Internet information resources. Implemented the product approach in the company and led product transition to a new technology stack.