Built a Global Service Centre Platform

• Developed and maintained a web application used by over 80 service centres worldwide.

• Contributed to both frontend and backend using React, Next.js, Nest.js, and PostgreSQL.

• Ensured cross-device compatibility and high responsiveness across all major browsers.

• Integrated scalable API services with authentication and database layers.

Tackled the learning issue by implementing various personalized learning styles and improved the product checkout process by decreasing the clicks required for payment from 4 to 2 through A/B testing. This streamlined the checkout process, making it more efficient and user-friendly.

• Collected and preprocessed data to build a time prediction model that improved the accuracy of rendering job estimates.

• Designed and implemented a visual predictive model using synthetic data for internal research.

• Built a sentiment analysis tool to assess user feedback and created a recommendation system based on user behaviour patterns.

Managing cross-functional teams and facilitating collaboration across diverse program positions. I act as a bridge between technical AI teams and various business units ensuring seamless integration and deployment of AI solutions. I manage third-party applications to make sure AI tools work smoothly, using tools like EazyBI to make key metrics, Google Sheets Excel and specific charts for Agile teams.

• Built and maintained backend modules for a rendering SaaS using Python.

• Developed a chatbot to automate communication between technical support and clients.

• Managed and optimised MariaDB and PostgreSQL databases for internal tools.