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Ksenia

Consulting

A cross-functional professional equipped with a strong IT B2B skillset, experienced in customer success management, adoption&onboarding management, and sales of IT solutions looking for career opportunities in CS & sales enablement functions.

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Customer Success ManagaerLokalise
People management
Business Development
Product management
Cloud service
Design
Firm Software
Driver software
Ksenia's cases
People management
Cloud service
APAC
Medium-sized business
CV
Business Development
Product management
Remote job search

I've been leveraging LinkedIn to find remote positions. How to write a selling CV/ cover letter, how to pass English-speaking interviews and negotiate offers. I have found a remote position in 3 months with flexible working hours/unlimited vacation policy. I have survived 2 lay-offs waves but that can be just lucky

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Customer Success ManagerLokalise
People management
Cloud service
APAC
Medium-sized business
Customer success metrics
B2C
Product management
Customer success best practices

How to find value -> sell digital SaaS products to enterprise/mid-market customers. Planning the Success plan/Onboarding steps Forecasting for retention and expansion I have closed upsell opportunities to converted 4 customers from monthly->annual subscription. Upselling customer to an Enterprise plan with +>$1000 MRR upsell

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Customer Success ManagerLokalise
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