Customer Success ManagaerLokalise

Ksenia

A cross-functional professional equipped with a strong IT B2B skillset, experienced in customer success management, adoption&onboarding management, and sales of IT solutions looking for career opportunities in CS & sales enablement functions.

Customer Success Manager

People management

Business Development

Product management

Cloud service

Design

Firm Software

Driver software

SaaS

Gaming

APAC

EMEA

Medium-sized business

Customer success metrics

B2C

Open to

Consulting

Ksenia's cases

I've been leveraging LinkedIn to find remote positions. How to write a selling CV/ cover letter, how to pass English-speaking interviews and negotiate offers. I have found a remote position in 3 months with flexible working hours/unlimited vacation policy. I have survived 2 lay-offs waves but that can be just lucky

Customer success best practices

How to find value -> sell digital SaaS products to enterprise/mid-market customers. Planning the Success plan/Onboarding steps Forecasting for retention and expansion I have closed upsell opportunities to converted 4 customers from monthly->annual subscription. Upselling customer to an Enterprise plan with +>$1000 MRR upsell