Test 10
Find an expert in Head of Customer Experience
Setting up efficient customer support
Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
Developed Versatile Time Series Model
Over a three-year period, we worked closely with one of Russia's largest banks to successfully establish a robust AI monitoring system. This system operates with precision to swiftly address system failures by pinpointing their root causes and making well-informed decisions. The model expanded the scope of forecasted indicators to a total of 50,000, achieving an 85% reduction in false positive alerts. It also delivered a 20% improvement in precision compared to previous methodologies.
Reducing Drop-Off During Compliance with a Automated Approval Process
PROBLEM:
There was a problem of FX liquidity and inability to use some of our cards on 18yers+ platforms such as casinos at CashEx
SOLUTION:
As a remittance (CashEX) they were disparities in FX rates which caused a lot of ambiguity to users as we were offering different rates within a day which is meant to be a fixed rate for the day.
Proposed an integration with an international FX partners which includes the business margin spread that when a user needs a particular currencies and the user has been deposited money for the exchange, it calls our partner APIs from our platform. Also created a status page for those APIs so we can be informed when there is a outage and inform our users.
This improved user experience and stability in the business