Setting up efficient customer support
Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
About expert
A Head of Customer Experience at Nimb Inc..
Valeriia applied their knowledge of Project management and Customer support in Computers Manufacturing on the following markets: The USA.
Valeriia built products like using the variety of tools.
Other cases by Valeriia
Robotic delivery implementation, daily cost-effective operations and growth
Launched commercial operations in Moscow with food aggregators and Russian Post
Launched a joint project with Grubhub at Ohio State University and the University of Arizona, that resulted in 1500 deliveries per day after 3 months
Launched pilot deliveries in Tel Aviv (Israel), Godeok (South Korea) and Dubai (UAE)
Geoservices management
Yandex.Auto product management: organization of software development team work process for embedded solutions; interactions with Chinese contractors; interactions with OEMs
«Yandex map editor» product management and Yandex maps production organization
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