Creating Chat SDK with customizable UI components
Built a peer-to-peer Chat, which I took from concept to launch and further development leading two remote cross-functional teams (iOS, Android, Web, Backend). The Chat SDK with customizable UI components aims to provide an excellent chat experience for users and is integrated into Delivery Hero apps across 40+ countries. As a global product, it is daily used by millions of customers and drives $XXXk monthly costs savings for the company.
About expert
A Product Manager at Delivery Hero.
Gleb applied their knowledge of Product management in Other on the following markets: Germany.
Gleb built products like Peer2Peer chat using the variety of tools.
Other cases by Gleb
Initiated and drove the Developer Relations topic to build the community around MBition products and ensure the excellent developer experience.
My main responsibilities were:
Launched the internal Developer Portal as a one-stop-shop for application engineering using the infotainment platform SDK
Incorporated the SDK user feedback into the Portal roadmap
Aggregated, refined and maintained technical documentation, as well as stakeholder focused high-level content
Organized onboarding sessions and coaching for new and existing SDK users
Similar cases
Setting up efficient customer support
Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
Enhancing Analytical Infrastructure and Reducing Fraudulent Activities
Led the shift of analytical infrastructure, enhancing data resources and decreasing update errors by 90%. Increased identifiable traffic sources from 60% to 95%. Played a crucial role in reducing fraudulent responses from 28% to 1-4% by strengthening moderation and creating a fraud analytics direction. Contributed to a project reducing the cost of applications from groups by 70% and reducing vacancies in central Moscow from 20% to 6%.
