Customer success best practices
How to find value -> sell digital SaaS products to enterprise/mid-market customers.
Planning the Success plan/Onboarding steps
Forecasting for retention and expansion
I have closed upsell opportunities to converted 4 customers from monthly->annual subscription. Upselling customer to an Enterprise plan with +>$1000 MRR upsell
About expert
A Customer Success Manager at Lokalise.
Ksenia applied their knowledge of People management and Product management in Cloud service, Design, Firm Software, Driver software, SaaS and Gaming on the following markets: APAC and EMEA.
Ksenia built products like Customer success metrics using the variety of tools.
Other cases by Ksenia
Remote job search
I've been leveraging LinkedIn to find remote positions.
How to write a selling CV/ cover letter, how to pass English-speaking interviews and negotiate offers.
I have found a remote position in 3 months with flexible working hours/unlimited vacation policy. I have survived 2 lay-offs waves but that can be just lucky
Similar cases
Setting up efficient customer support
Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
Enhancing Analytical Infrastructure and Reducing Fraudulent Activities
Led the shift of analytical infrastructure, enhancing data resources and decreasing update errors by 90%. Increased identifiable traffic sources from 60% to 95%. Played a crucial role in reducing fraudulent responses from 28% to 1-4% by strengthening moderation and creating a fraud analytics direction. Contributed to a project reducing the cost of applications from groups by 70% and reducing vacancies in central Moscow from 20% to 6%.
