Improved Customer Retention for Dojah with No-Code KYC
PROBLEM:
Typically, founders that are bootstrapping their startups usually take the "hands on role" early in their startups which means they had to perform manual kyc documentation checks on Dojah platform. Some founders did not have technical know how knowledge on how to consume APIs from the identity verification widget which created a lot of ambiguity, drop off, customer retention lagging for Dojah
SOLUTION:
Using the identity verification widget API, I created a flow chart, PRD and use case scenarios that includes parameter of inquiry needed to call Dojah ID widget APIs if the API were consumed by the customers, then used the inquiry parameter as information fields for the no-code tools.
Using the no-code tools, when a founder enters the inquiry parameters with information provide by their end users, at the backend it is automatically calling the ID widget APIs without these founders/operators knowing. At the frontend, the response from the API call is presented to them without needing to consume the APIs.
About expert
A Product Manager at Dojah.
Oluwatimilehin applied their knowledge of Project management, Startup launch, Business analytics and Product management in DeFi, SaaS, Infrastructure, Finance and Insurance on the following markets: Uganda, Ghana, Kenya, The USA, Nigeria and The UK.
Oluwatimilehin built products like Web app for a blockchain startup, CashEx, Vanir Capital, Shopping card, Payments rails, No-code tools, Flywallet, Flexme product, Savings and Dojah using the variety of tools.
Other cases by Oluwatimilehin
Created a Diverse Customer Base for a Web3 Travel Tech Company
PROBLEM:
There was a problem that web2 users could not onboard easily on web3 platform because of the complexity with the process at Fly wallet
SOLUTION:
Not a lot of travelers are web3 enthusiasts which kind of created a segmented market for FlyWallet. So I created documents and flowchart that will enable users that have Google account, Facebook account and Apple ID to onboard easily and save for travels ahead.
Created multiple integration partners and monitored the API wrappings by the engineers. This created a diverse customer base for the web3 travel tech company.
Reducing Drop-Off During Compliance with a Automated Approval Process
PROBLEM:
There was a problem of FX liquidity and inability to use some of our cards on 18yers+ platforms such as casinos at CashEx
SOLUTION:
As a remittance (CashEX) they were disparities in FX rates which caused a lot of ambiguity to users as we were offering different rates within a day which is meant to be a fixed rate for the day.
Proposed an integration with an international FX partners which includes the business margin spread that when a user needs a particular currencies and the user has been deposited money for the exchange, it calls our partner APIs from our platform. Also created a status page for those APIs so we can be informed when there is a outage and inform our users.
This improved user experience and stability in the business
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Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
Enhancing Analytical Infrastructure and Reducing Fraudulent Activities
Led the shift of analytical infrastructure, enhancing data resources and decreasing update errors by 90%. Increased identifiable traffic sources from 60% to 95%. Played a crucial role in reducing fraudulent responses from 28% to 1-4% by strengthening moderation and creating a fraud analytics direction. Contributed to a project reducing the cost of applications from groups by 70% and reducing vacancies in central Moscow from 20% to 6%.
